Our Services

We are good at what we do, and this is how and why we do it.

What do we do?

Innovation & Technology for Guest Experience

KYG: Know your Guests.

Knowing your Guests makes a difference. So far hotels have focused on knowing the Guest they already had, using the techniques we have been using for decades (Guest Surveys, Focus Groups, etc). This is what is known as Retrospective KYG, and it works. But in the world of today that is not enough. Hotels must focus too on the Guests they don't know yet. This is what is called Prospective KYG, and this is what Ahead Guest can do for you: we help you know the Guests that haven't even set foot in your hotel.

What do we do?

Ahead Guest is the first Prospective Know Your Guest solution designed exclusively for the Hospitality Industry. Our algorithm is born of the union of 4 main principles and techniques: Big Data, Statistical Data Modeling, Web Scraping and KISS (Keep it Short & Simple). Our goal is to provide the world's finest hotels with the tools necessary to transform "a Guest" to "our Guest".

What benefits does it have?

  • Personalization

    Every Guest matters, and getting to know him well, will dramatically change her/his experience during his stay. Ahead Guest lets you know your Guest's potential and influence as a customer and what she/he will value most of their time at your hotel.

  • Nick Price, CIO, Mandarin Oriental Group

    “Our job is to identify personalized characteristics, capture that information and provide it to the guest regardless of which hotel they visit. Guest experience must be as personalized as possible every single time.”

  • Online Reputation

    Guest's opinions matter. And if those opinions are posted online, then they matter even more. Ahead Guest will tell you what customer is more willing to post an online review and if so, how demanding will she/he be when it comes to leaving a review. Boost your online reputation!

  • Anthony Khoo, Senior Vice President for Brand & Marketing, The Ascott Limited

    "Listening to our guests is an important part of our brand strategy. We are driven to not only listen but make the necessary operational and service improvements to create a better customer experience for our guests."

  • Loyalty Programs

    There is only one chance to make a good first impression. And that is precisely the most important impression for a Guest to join a loyalty program. Ahead Guest focuses on that first visit so you can have a second.

  • Marco Pacelli, CEO, ClickFox

    "Customers are demanding quality products and top-notch customer service, and they’re willing to pay for it. Companies need to differentiate themselves by producing quality products and exceptional customer experiences."

  • Guest-Oriented Culture

    Not only do hotel managers need to worry about Guest Experience. It must be a company-wide culture in order to deliver outstanding results. The regular use of Ahead Guest will put Guest Experience first in your mind and in every employee.

  • Cliff Tamplin, Vice President, Hyatt Hotels Corporation

    "Hyatt’s goal is to provide a personalized experience for each guest. It’s a matter of having the right tools in place to enable our staff members to give a personalized experience to our guests."

  • Keep it Short & Simple

    Ahead Guest is fast and easy to use. Our UX team focused all its energy in making a product that does not, and will not, add time to daily operations.

  • Albert Einstein

    "If you can't explain it to a six year old, you don't understand it yourself."

  • Implementation

    Less than 24h. Its that simple. We just need some time with your Guest Experience managers to fine tune the software and answer every question they might have.

  • Costs

    And we do this at an unimaginable price. Get in touch with us to request a quote. We'll love to hear from you.

How do we do it?

1. Big Data
We analyze over 10 billion data points and organize, package, and prioritize the results.
2. Data Modeling
We generate over 150.000 Guest Profiles to deliver useful and accurate information.
3. Web Scraping
We then scrap the web and complete the profile with the Guests Online info & media.

Request a demo today

If you try Ahead Guest, you'll love it. Try a demo today!
Get in touch with our team and we'll make it happen!